We've selected special items and combinations from our shops to create a tempting range of products which you can access 24 hours a day, every day of the week. We hope you’ll enjoy your time at
zerim.net

These 3 features will help make your shopping experience even easier:

We offer 2 ways for you to pay for your order - return FAX, or giving a telephone number to
which we will call for payment details (between the hours of 8am-8pm Israel time).

Click on “My Cart” below the Liftan - Zerim logo. For an easy and friendly process we ask the
minimum information, without account registration. You’ll be guided through a quick order of
steps, until completion. Good Luck!

We will send you a confirmation email detailing the exact order received shortly after your order
is placed.

Shortly after you have completed the payment’s process, we will send you a final order confirmation email with the subject “Your order with Zerim.net”. In this email you will find information about when your products will be delivered.
If you haven’t received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email or telephone us on +972-9-7961974 any time between 8am and 8pm from Sunday till Thursday
(Friday till 6pm)*.
*Israel local time (GMT+2)

Yes. Simply select “Pick Up” at the recipient address. No charge for that.

Deliveries will usually be made on Sundays to Thursdays between 8am and 8pm*, Fridays until 5pm and Holiday evenings until 3pm*. In case the intended recipient is not available, flowers will be left by the door in a safe cool place, in water, and delicacies will be handed to a neighbor. In any case, we always call and confirm that the intended recipient has received the delivery.
* Israel local time (GMT+2)

There are a small number of places, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales.

Is the gift that was sent identical to the one in the picture?
We update the site regularly, so that we can offer a wide and renewed range of gifts according to the season of the flowers and the current selection of our specialty food items. However, there may be small variations between the gift sent and the one pictured, in order to guarantee the highest freshness and quality of the gift. If a product is temporarily unavailable in our stock, you will be contacted by us.

If you wish to change or cancel an order contact our Customer Service team on +972-9-7961974 any time between 8am and 8pm from Sunday to Thursday (Friday till 6pm)*. Please have the order number.
Please note that we can only amend or cancel your order up to 6pm*, a day before delivery takes place. *Israel local time (GMT+2)

There will be no charge for any order that is cancelled by 6pm* the day before the delivery date.
An order that is cancelled on the day of delivery, before the delivery has been sent out, will be credited for the delivery charge.
An order that is cancelled on the day of delivery after the delivery has been sent out,
will be charged the full charge.
No refunds on flowers and specialty food products (only vases, or dishes)
*Israel local time (GMT+2)

You can shop online at zerim.net with full confidence. zerim.net will process orders with returned FAX confirmation, or personal call. We would like to make it simple and secured as possible.

If you are not satisfied with the level of service you receive online, please do let us know by
contacting us. We promise to deal with any complaints.